UX audit services for

SaaS and healthcare products

Most UX problems are not visual. They are structural. We help teams uncover what is slowing users down and what is blocking product success.

30% fastercampaign setup

Simplified builder and workflows helped teams launch initiatives faster.

20% increase in efficiency

Reusable UI components and optimized design patterns improved collaboration and reduced rework in feature development.

2x higher feature adoption

Clear navigation and optimized user flows increased product utilization and improved overall user engagement.

50% fastersite navigation

Redesigned information architecture and streamlined menus reduced clicks and improved findability.

Audit methodology

When users struggle, your product does too. A UX audit helps you see your website or app from the user’s perspective, identifying UX issues, design flaws, and blockers that prevent people from engaging, converting, or coming back. We evaluate how users interact with your product at every level:

Common UX problems we solve

Most products struggle with the same structural UX issues that directly impact usability, adoption, and business performance.

Workflows that require too many unnecessary steps
  • Pain: Users are forced to complete long, fragmented workflows that slow down task execution and increase frustration.

  • Solution: We identify workflow inefficiencies and restructure task flows around real user behavior and priorities.

  • Outcome: Faster task completion, reduced friction, and improved operational efficiency.

Unclear navigation between modules or objects
  • Pain: Users struggle to understand where information lives and how different parts of the system are connected.

  • Solution: We analyze and simplify information architecture to create clearer navigation logic across the product.

  • Outcome: Faster access to key features and reduced cognitive load.

Inconsistent UX across different user roles
  • Pain: Different user groups experience fragmented interfaces and workflows depending on their role.

  • Solution: We identify inconsistencies and evaluate how role-based experiences can be unified and clarified.

  • Outcome: More predictable UX across roles and improved cross-team usability.

Poor onboarding and activation flows
  • Pain: New users fail to understand the product or reach value quickly, leading to drop-offs.

  • Solution: We evaluate onboarding journeys and identify where users lose clarity or motivation.

  • Outcome: Higher activation rates and improved early user retention.

Our process

Our UX audit process is structured, focused, and designed to give you actionable insights without the guesswork. Here’s how we uncover what’s not working in your user interface and guide you toward a better user experience.

01 Product understanding

We analyze your product, users, and business goals to understand context.

02 UX evaluation

We review interfaces, workflows, and user journeys across the system.

03 Issue identification

We detect usability, structure, and workflow problems impacting performance.

04 Impact prioritization

We rank issues by severity: critical, high, medium, low.

05 Actionable recommendations

We deliver clear, structured improvements your team can implement immediately.

What makes our UX audit different

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Most UX audits focus on surface-level usability issues or design inconsistencies. We focus on how the entire product system actually behaves in real usage.
What makes our UX audit different
System-level analysis, not UI review

We don’t evaluate screens in isolation. We analyze how workflows, structure, and information architecture interact across the whole product.

What makes our UX audit different
Real user behavior over best practices

Instead of applying generic UX heuristics, we identify issues based on how users actually interact with your product in real environments.

What makes our UX audit different
Focus on structural problems

We go deeper than usability issues. We uncover broken workflows, unclear logic, and system-level inefficiencies that impact product performance.

What makes our UX audit different
Business-impact driven insights

Every finding is prioritized based on its impact on adoption, efficiency, and product scalability, not subjective UX severity.

Real results

UX audits that improve usability, increase engagement and drive real business outcomes From complex SaaS platforms to mobile-first tools, our UX audits reveal the issues that frustrate users and give teams the clarity to fix them. Here’s how expert evaluation creates real impact:

When a UX audit becomes necessary

UX audits are essential when product complexity starts impacting usability, adoption, and business efficiency. For example:

Complex SaaS or enterprise products

Teams working with large systems that have multiple workflows, roles, and dependencies.

Low user adoption or engagement

Products where users don’t fully adopt key features or drop off during usage.

Scaling products with new features

Teams adding functionality that increases complexity and requires better UX structure.

Product redesign or restructuring

Companies that need to fix structural UX issues before or during a redesign process.

Healthcare, fintech, or operational systems

High-complexity industries where UX directly impacts efficiency, safety, or decisions.

Improving efficiency without full redesign

Teams that want to optimize UX and workflows without rebuilding the entire product.

FAQ

Got an idea? Let’s talk!

Sviatoslav Nytka
Sviatoslav Nytka
Design Lead
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Sviat has a medical degree and has studied accessibility and rehabilitation science. He has worked on 20+ projects, focusing on improving UX design and accessibility. Sviatoslav is a lecturer at top Ukrainian universities, collaborates with governmental organizations, and hosts the UX time podcast.

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