Digital front door UX checklist

A free self-assessment for healthcare product teams, product managers and UX designers. Find where patients drop off across booking, intake, visits, messages, follow-up and billing, and which stage to fix first.

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42 checks across the patient journey

7 journey stages

3 score ranges with next steps

30-minute self-assessment

What this PDF helps you do

Find where patients drop off between finding care and paying the bill

Spot the stage of the journey to fix first

Reduce avoidable calls to the front desk and support team

Check booking, intake and virtual visits for accessibility

Keep messages consistent across SMS, app, portal and email

Make bills and payments easier to understand

Who it's for

Product managers and heads of product

Design leads and UX/UI designers

Healthtech founders and CTOs

Why this checklist matters

Patients don’t leave healthcare products because of missing features. They leave when booking is complicated, reminders lead nowhere, or bills are unclear. When teams focus on separate steps, these problems are easy to miss.

You can use it as:

A product review before roadmap planning
A shared scorecard for product, design and support teams
A starting point for a digital front door redesign
A quick accessibility pass on patient-facing flows

Why it's good for business:

Fewer patients dropping off between booking and the visit
Fewer calls and tickets about basic tasks
More intake completed before the visit
Clearer bills and faster payments
A clear case for which fix to fund first

Digital front door UX checklist

A self-assessment for finding friction across the patient journey.

Healthcare

Digital front door

UX audit

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